At Cickslip, we value our customers and strive to ensure you are satisfied with every purchase. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be granted.
By purchasing from our website (cickslip.com), you agree to the terms outlined below.
1. Eligibility for Refunds
We only offer refunds under the following conditions:
- You received the wrong item
- The item delivered is damaged or defective upon arrival
- The item is missing from your order
To be eligible, you must notify us within 48 hours of receiving your order.
2. Non-Refundable Items
Due to the nature of perfumes and personal care products, we do not accept refunds or returns in the following cases:
- Opened or used perfumes
- Change of mind after purchase
- Incorrect order placed by the customer
- Items without original packaging
- Requests made after the 48-hour reporting window
3. Return Process
If your request is approved, we will guide you through the return process:
- You may be required to return the item before a refund or replacement is processed
- Items must be returned in their original condition and packaging
- Proof of purchase (receipt or order confirmation) is required
4. Refund Approval & Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method or an agreed alternative method
5. Replacement Policy
Where applicable, we may offer a replacement instead of a refund, especially in cases of damaged or incorrect items.
6. Shipping Costs
- Shipping fees are non-refundable
- Customers may be responsible for return shipping costs unless the error was from our side
7. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check with your bank or payment provider
- Contact your card issuer as processing times may vary
- If the issue persists, contact us at perfumes@cickslip.com